Why Careium?

Imagine a career where every day brings the joy of giving back and the promise of a bright future. At Careium, that's our reality. Here, your work directly supports the incredible seniors who built the foundation of our society. It's a chance to show your gratitude, share your skills, and light up their lives – a deeply rewarding experience that leaves a lasting impact.

But the journey doesn't end there. As you contribute to their well-being, you're also investing in your own future self. By developing valuable skills, building a fulfilling career, and being part of a supportive work family, you're laying the groundwork for your own golden years. Here, you're not just building a career, you're building a future where you can flourish as a senior yourself.

Careium is a leading company in technology-enabled care. We make a significant difference in people´s lives using cutting-edge technology.

From social alarms and fall sensors to smoke detectors and secure communication with the alarm centre: Careium is one of the few players offering a complete digital alarm chain. Our overall objectives are clear. We aim to be the preferred partner and knowledge leader in our markets and a driving player in changing the market for technology-enabled care.

Technical Customer Support 

Do you have a passion for technology and a knack for finding bugs? Do you enjoy solving problems and helping others? If so, you might be the perfect fit for our Technical Customer Support role. 

We are looking for a young, talented, and motivated individual to join our team in Paris, France and support our growth. Someone who would like to work in a fast-changing environment.

Yor first role will be to help existing and new customers get to grips with the products.

Training will be provided on the entire range and how it works in the customer's environment.

Key responsibilities

• Level 1 support on the existing range of telecare products. Answering phone calls from customers helping them to activate products.
• Handle telecare protocols. Some backend monitoring.
• Service management, fault analysis and follow-up with the production engineer
• Management of orders and cancellations (Importing devices ordered by customer on their portal, sim cancellation and delete devices)
• Once mastering the products, an evolution to presales, hand in hand with the Country Manager is possible.

Qualifications

To be successful in this role, you need to have the following qualifications:

Technical skills:

• You have experience with embedded & connected devices and cloud solutions.
• You have experience in writing code in Python and Java
• Telecom protocols

Teamwork skills:

• You are a team player who can collaborate effectively with others and share your knowledge and ideas.
• You are also able to work independently and take initiative.

Communication skills:

• Fluency in written and spoken English is essential. As the company's head office is in Sweden, all internal communication is in English. Multiple subsidiaries in Europe.
• French native is required for French customers.
• You can explain technical concepts in a clear and concise manner to different audiences.

Why is this role interesting?

You will work side by side with some of the pioneers in the field of technology-enabled care, an area that is evolving fast and is an exciting journey to be part of. At Careium, we take work-life balance seriously and therefore we apply hybrid working enabling our colleagues to flex between remote and on site.

Join us and make a difference for the ones that raised us and for your future self!

Location and background information

Job is located in Paris (75002)

Compensation based on profile.

Careium has approx. 800 employees in 7 different countries and is listed on Nasdaq First North Growth Market. For more information, please see: www.careium.com